Privacy Policy

Last updated: 3 September 2026

This policy explains how London Cleaning Experts (“we”, “us”) collects and uses your personal data when you contact us or use our website, and your rights under the UK GDPR and the Data Protection Act 2018. We are the data controller for the information you provide.

What we collect

• When you request a callback: your name and phone number, and (optionally) the property postcode and a short description of your situation.
• When you request our guide by email: your email address.
• When you email or call us: the contact details and information you choose to share.
• Automatically, with your consent: standard analytics and advertising data via cookies (for example a Google Click Identifier and usage statistics) — see “Cookies” below.

We do not ask for, or want, special-category data. Please share only what you are comfortable with; the postcode and situation fields are optional.

How we use it, and our lawful basis

• To respond to your enquiry — arrange a callback, carry out an assessment and provide a written quotation. Basis: your consent and our legitimate interest in responding to enquiries.
• To send the guide you asked for — a single email. Basis: your consent. We do not add you to a mailing list.
• To measure and improve our website and advertising — only if you accept analytics/advertising cookies. Basis: your consent.
• To keep the site secure and prevent abuse. Basis: our legitimate interest.

Who we share it with

We do not sell your data or share it for anyone else’s marketing. We use a small number of trusted providers who process data on our behalf under contract, including our website host and email provider (Hostinger) and, only where you have consented to cookies, Google (Analytics and Ads). Google may process data outside the UK under appropriate safeguards. We may disclose information if required by law.

Cookies & analytics

Essential cookies keep the site working. Analytics and advertising cookies are set only if you accept them — we use Google Consent Mode, so nothing non-essential is stored until you choose “Yes” on the cookie banner. You can change your choice at any time using the “Cookie choices” link in the site footer. Declining leaves the site fully working.

How long we keep it

We keep enquiry details only for as long as needed to respond to you and for our reasonable business records, then delete them. You can ask us to delete your details at any time.

Your rights

Under UK data protection law you have the right to access, correct, delete, restrict or object to our use of your data, to data portability, and to withdraw consent at any time. To exercise any of these, email info@londoncleaningexperts.com. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk), though we’d appreciate the chance to help first.

Changes

We may update this policy from time to time; the date above shows the latest version.